On-site Policies & Services

The tournament is 100% mobile ticket-entry; printouts of tickets will not be accepted at the gates. All ticket sales are final, and no refunds or exchanges will be offered.

To add your tickets and/or parking to your mobile wallet:

• Click Manage Tickets from the confirmation email you received. Can’t find your email? Log in to your ticket account here
• Select “Access Tickets”
• Select View Ticket
• Select Add to Wallet

ON THIS PAGE:
Re-entryCashless PaymentsAt the GatesPermitted and Prohibited ItemsTournament Bag PolicyMobile Device PolicyADA ViewingGlider Rider Presented by ServicemasterInclement Weather PolicyLost & Found

We have a strict no re-entry policy. Once you exit the tournament gates you will not be allowed to re-enter the tournament grounds for any reason.

The tournament is completely cashless. However, we do accept major credit cards and mobile payments such as Apple Pay and Google Pay.

• Empty your pockets. Everything must be out!
• Have your permitted bag open (see below for bag policy) and ready to be searched by tournament security.
• For your safety and others, pass through magnetometers for additional screening.
• Have your ticket pulled up and ready, on your phone’s mobile wallet to scan for entry.

Please visit the PGA TOUR’s Know Before You Go page, for a comprehensive list of policies, procedures, prohibited items & Code of Conduct.

Devices must be on silent at all times; flash may not be used.

• Devices may be used to capture video, audio, and photos (content) in all areas throughout tournament week.
• Content may be used for personal purposes (e.g., personal social media); no commercial use.
• No live streaming or real-time coverage (e.g., no shot-by-shot coverage).
• Data use (e.g., texting) is permitted in all areas throughout tournament week.
• Phone calls are allowed only in designated areas.
• Please be respectful of play and do not interfere with players, caddies, or media.
• All posted signage and instructions from tournament staff must be observed.
• Failure to comply with this policy may result in the revocation of your ticket.

The best views for those guests who may have mobility challenges include:

• Holes with relatively flat tees: South Course: 1, 14, 15 & 16
• Holes with relatively flat greens: South Course: 8, 14, 15, 16 & 17

Please note that wheelchairs and walkers are not allowed on the Glider Rider.

An interior shuttle loop will operate each Tournament day and help less mobile guests to more easily traverse the course. Through our partnership with Free Ride, an established consumer shuttle service, guests will be able to utilize safe, comfortable six-passenger shuttles running in a constant loop. The route will feature a total of four stops on Wednesday and Thursday and then concentrate on three stops Friday and Saturday when all activity shifts solely to the South Course at Torrey Pines.

Observe the electronic leaderboards throughout the golf course for weather warnings displayed using a color-coded alert scale. Spectators should take precautions upon observing any weather warnings and be ready to seek safe shelter if appropriate, which may include exiting the premises. In the event of dangerous weather, avoid the following: hilltops/high places, golf carts, temporary structures, trees, and wire fencing.

Follow @FarmersInsOpen on Twitter, Facebook, and Instagram for the latest updates.

If you’ve lost an item, please visit our Lost & Found form to report the item lost. If it is during the tournament and you are still on course, you may visit either of the two Guest Services locations at the South Entrance and the East Entrance. You can also call the Tournament Office at (858)886-4653.